FREQUENTLY ASKED QUESTIONS (FAQ)


We’ve put together some commonly asked questions to give you more information about what we offer. If you are looking for answers to commonly asked questions regarding the coronavirus pandemic, you can find them here


 If you have a question that you can’t find the answer to, please use the contact us page. 

NOTE: Clicking on the question will reveal the answer.

Store Hours and Contact Information

Monday - Friday:       9:00 AM - 5:00 PM 

Saturday:                     10:00 AM - 3:00 PM 

Sunday:                       Closed


Phone:                         (401)-294-4111

What is your Shipping and Return policies?

Please visit this page for more information regarding our shipping and return policies.

Do you make house calls?

Yes, however driving charges will apply depending on your location.


Please call our office at (401)-294-4111 for specific rates.

Where can you deliver rentals?

We can deliver rentals to airports, hotels, homes, and anywhere in between! 


Please give us ample lead time so we can make the delivery process as smooth as possible. We will make every reasonable accommodation no matter how short of notice we receive, but more time is preferred!


Visit our rentals page for more information.

Do you only sell secondhand equipment?

We always carry new scooters in addition to used scooters, and have a wealth of catalogs for new equipment for you to choose from. Our specialty is providing top quality products at the lowest price around.


We are authorized providers for Pride Mobility, Quantum Rehab, Permobil, ROHO, TiLite, Invacare, Merits, Golden Technologies, Arjo Huntleigh, Harmar, Drive Medical, Medline, Joerns Healthcare, EZ Access, HandiRamp, EV Rider, E-Wheels, Graham Field, Rifton, Convaid, Ki Mobility, AND MORE!

Do you accept trade-ins?

Yes we do! Call our office at (401)-294-4111 to schedule an appointment to trade in your equipment (terms and conditions apply).

I have a device I want to sell - will you buy it?

We will purchase gently used electric wheelchairs/mobility scooters and other mobility and medical equipment. We rarely purchase equipment more than 5 years old.


We do not typically buy used: 

- Manual Wheelchairs 

- Hospital beds 

- Walkers, crutches, or canes 

- Stair Lifts 


We also do not buy equipment that is overstocked or that is no longer in demand. Give us a call and we'll see what we can do.

I have a device I want to get rid of - will you accept it as a donation?

Absolutely! You are welcome to fill out our contact form at the bottom of this page and someone will be in contact with you shortly.  Or you can call the office directly at (401)-294-4111.

Do you offer financing?

Yes! We offer 6-month, 12-month and 18-month financing of our products through Affirm. For more information about Affirm, here's how it works.

What form of payments do you accept?

We accept all major credit cards, debit cards, personal checks, and cash. We also offer 6-month, 12-month and 18-month financing of our products through Affirm. For more information about Affirm, here's how it works.


Currently we do not accept Medicare and Medicaid. 


Your private insurance may reimburse you for purchases made with us, but we do not currently handle medical billing.

What devices do you sell?

What is your return policy?

We have a 14-day return policy on defective items. Items that are non-defective, but maybe are no longer needed or were purchased by mistake, can still be returned within 14 days, however they are subject to a 15% restocking fee. Bath and shower equipment are non-returnable.

Do you warranty your items?

Limited warranties apply for all new product purchases and most used product purchases. Warranties do not cover normal wear and tear or damage that came as a result of user error or neglect. Ask your salesperson for more information on warranties.

Do I need to make an appointment?

Appointments are not required, but to better serve you they are encouraged! To make an appointment, please call the office ahead of your visit at (401)-294-4111.

Do you take trade-ins?

If one of our customers has a lightly used piece (or pieces) of equipment that we deem is sufficient, and there’s something that we’re selling that they want, then a trade-in scenario is a viable option for both parties. If you have a piece of equipment that you would like to trade in to lower the cost of something that we’re selling, or if the repair cost to fix your current device is too high, please contact us about trade-in options!

What if I want to purchase my rental?

If you are interested in purchasing an item from us, but maybe would like to try it before you buy it you have the option of our rent-to-buy program. (keep in mind that some products are not rent-able and therefore are not eligible for rent-to-buy). 


What is the Rent-to-Buy Program? 


What we would do is sit down and discuss a final purchase price for the item and a desired rental length, and when the rental period concludes, you can either return the item or purchase it at that point. If you decide to purchase the item, 75% of the rental rate would apply towards the final purchase price. Contact us today for a Rent-to-Buy consultation with one of our representatives.

What is the Rent-to-Buy Program?

If you are interested in purchasing an item from us, but maybe would like to try it before you buy it you have the option of our rent-to-buy program. (keep in mind that some products are not rent-able and therefore are not eligible for rent-to-buy). 


What we would do is sit down and discuss a final purchase price for the item and a desired rental length, and when the rental period concludes, you can either return the item or purchase it at that point. If you decide to purchase the item, 75% of the rental rate would apply towards the final purchase price. Contact us today for a Rent-to-Buy consultation with one of our representatives.

What if I wanted a new product, not pre-owned?

We are authorized providers for all of the top DME manufacturers, including but not limited to: Permobil, Pride Mobility, Jazzy, Quantum Rehab, Invacare, Harmar, Merits, E-Wheels, Golden Technologies, TiLite, Drive Medical, EV Rider, Ki Mobility and Medline. Often times, for instance, a customer would prefer to purchase a new scooter as opposed to a used scooter. In addition to our pre-owned selection, we also carry a wide array of new products as well that is competitive with online pricing. So before you purchase a new scooter or other medical device from one of the big box retailers, give us a call to see what we can do for you. There’s a huge benefit to the consumer for purchasing from a local retailer and a small business because we will provide you with outstanding in-person customer service for all of your mobility needs before or after purchasing from us.

What if I live outside of Rhode Island?

Don't worry! All of our products that are available for purchase can also be shipped not only in the United States but worldwide.For small parts and accessories, we offer standard ground shipping and also overnight delivery options for emergency situations. For large products, such as power chairs, mobility scooters, patient lifts, etc, we offer multiple freight shipping options. Our friendly staff will assist you in the process from start-to-finish with order details, tracking information and technical assistance.

Do you offer payment plans?

We realize that medical expenses can really put a strain on family finances. If you are having a tough time affording mobility or medical equipment that we have for sale, please contact us so we can get you the equipment you need at the right price. We work with individuals and families all the time on affordable monthly payment plans towards purchases. We also work with a number of non-profits that may be able to offer assistance.

How can Mobility Equipment Recyclers save me thousands of dollars?

By recycling this equipment, we are able to turn it around and provide it to those in need at a highly discounted rate up to 90% off. Most customers will experience at least a 50% savings from our secondhand products compared to the cost of new. For instance, if you are browsing the internet for a particular type of scooter that retails normally for $2000, chances are we have that same product or a similar one that is used for just $1000. We try to price our pre-owned products at least 50% off the cost of the manufacturer suggested retail pricing. Admittedly, for some products it’s easier to do that for than others. If there is ever a question or concern about pricing we encourage you to reach out to us and one of our representatives will be glad to help.

Our Unique Sales Process

Sales Overview

Mobility Equipment Recyclers is New England’s largest provider of pre-owned durable mobility & medical equipment (DME). So in addition to service, repairs, rentals, customizations, and installations we also resell affordable products and replacement parts at a fraction of the cost of new. However, used equipment is not our only focus, we are authorized providers for all of the top mobility and durable medical equipment manufacturers, so our customers can also order new equipment through us as well.

Equipment Processing

Before we get into the nuts and bolts of resale, it’s important that we discuss our equipment processing methods. We acquire previously-owned mobility and durable medical equipment through various means, whether that'd be us purchasing from the end user or their family, trade-ins (more on that below) or donations. Very rarely is the equipment that we acquire what we would call “showroom-ready.” A great deal of time is spent processing that equipment, including installing new or quality pre-owned parts, installing batteries, cleaning and sanitizing, and lastly quality assurance. 


Once that process is complete, our refurbished products are brought onto the showroom floor for purchase or rental or listed on our e-commerce platform where we can have it shipped worldwide. If we deem a pre-owned piece of equipment to be better served as “parts only”, then the device is broken down until every serviceable part is utilized, and then they are stored on the shelves for future equipment processing, affordable repairs or parts orders.

Pre-Owned Equipment

After the equipment is finished processing, we have them available for sale either as parts or whole units. Equipment can be purchased over the phone, during store hours at 6802 Post Road, North Kingstown, RI., or on our e-commerce website. We sell a wide array of products, including but not limited to power chairs, mobility scooters, manual wheelchairs, transport wheelchairs, high-end wheelchairs, walkers, rollators, patient lifts (hoyer lifts), stand assist lifts, tilt-in-space wheelchairs, batteries, vehicle lifts, bath safety equipment, bed safety equipment, hospital beds, lift chairs, ramps, crutches, canes and more.


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