Frequently Asked Questions

What are your store hours?

Monday - Friday          9:00 AM - 5:00 PM

Saturday                     10:00 AM - 3:00 PM

Sunday                        Closed

Do you make house calls?

Yes, however driving charges will apply depending on your location.

Call our office at (401)-294-4111 for specific rates.

If I decide at the end of my rental term that I want to keep the item, how does that work?

75% of the rental amount paid will be applied as a discount towards the final purchase price for that item.

Where can you deliver rentals?

With at least a one-week heads up upon your arrival, we can deliver rentals to airports, hotels, homes, and anywhere in between!

Visit our rentals page for more information.

Do you only sell secondhand equipment?

No! We are authorized providers for Pride Mobility, Quantum Rehab, Permobil, ROHO, TiLite, Invacare, Merits, Golden Technologies, Arjo Huntleigh, Harmar, Drive Medical, Medline and Ki Mobility — so we can also order you new equipment. We always carry new scooters in addition to used scooters, and have a wealth of catalogs for new equipment for you to choose from.

Do you accept trade-ins?

Yes we do! Call our office at (401)-294-4111 to schedule an appointment to trade in your equipment (terms and conditions apply)

I have a device I want to sell - will you buy it?

We will purchase gently used electric wheelchairs/ mobility scooters and other mobility and medical equipment. We rarely purchase equipment more than 5 years old.

We do not typically buy used:

  • Manual Wheelchairs
  • Hospital beds
  • Walkers
  • Crutches
  • Canes
  • Stair Lifts

We also do not buy equipment that is overstocked or that is no longer in demand.

I have a device I want to get rid of - will you accept it as a donation?

Yes we will! You are welcome to fill out our contact form at the bottom of this page and someone will be in contact with you shortly.

Or you can call the office directly at (401)-294-4111.

What form of payments do you accept?

We accept all major credit cards, debit cards, personal checks, and cash.

Currently. we do not accept Medicare and Medicaid.

Your private insurance may reimburse you for purchases made with us, but we do not currently handle medical billing.  

What devices do you sell?

For a full list of devices, please visit our products page or call the office directly at (401)-294-4111.

What is your return policy?

We have a 14-day return policy on defective items. Items that are non-defective, but maybe are no longer needed or were purchased by mistake, can still be returned within 14 days, however they are subject to a 15% restocking fee. Bath and shower equipment are non-returnable.

Do you warranty your items?

Limited warranties apply for all new product purchases and most used product purchases. Warranties do not cover normal wear and tear or damage that came as a result of user error or neglect. Ask your salesperson for more information on warranties.

Do I need to make an appointment?

Appointments are not required, but to better serve you they are encouraged!

To make an appointment, please call the office ahead of your visit at (401)-294-4111.

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